Terms of service

Terms of Service

Effective Date: January 1, 2026

Welcome to Bend The Trend Kenya. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or

  • You are using the website under the supervision of a parent or legal guardian.

2. Products and Services

We strive to ensure that all product descriptions, images, and pricing are accurate. However:

  • Product availability is subject to change without notice.

  • We reserve the right to limit quantities purchased.

  • We reserve the right to discontinue products at any time.

  • Product images are for illustration purposes and may vary slightly from the actual product received.

3. Orders and Acceptance

When you place an order, you are making an offer to purchase a product.

We reserve the right to:

  • Accept or decline any order.

  • Cancel orders suspected of fraud, unauthorized activity, pricing errors, or stock availability issues.

  • Request additional information before processing an order.

If payment has already been processed for a cancelled order, a full refund will be issued.

4. Pricing and Currency

  • All prices displayed on our website are in Kenyan Shillings (KES).

  • Prices may change without prior notice.

  • In the event of a pricing error, we reserve the right to cancel or refuse affected orders and issue a refund where applicable.

5. Payment

We accept approved payment methods displayed during checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the payment method provided.

  • The information supplied is accurate and complete.

All payments are processed through secure payment providers.

6. Shipping and Delivery

We currently deliver within Kenya.

Delivery timelines provided are estimates and may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays or unforeseen circumstances

Shipping charges, where applicable, will be displayed during checkout.

For more information, please refer to our Shipping Policy.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

By placing an order, you agree to the terms outlined in that policy.

8. User Responsibilities

You agree to:

  • Provide accurate and complete information.

  • Maintain the confidentiality of your account credentials.

  • Use the website lawfully.

  • Refrain from engaging in fraudulent, harmful, or unauthorized activities.

9. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Graphics

  • Product images

  • Logos

  • Designs

  • Website content

is the property of Bend The Trend Kenya and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Bend The Trend Kenya shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

  • Our total liability for any claim relating to a purchase shall not exceed the amount paid for the affected product.

Nothing in these Terms excludes any rights that cannot be excluded under applicable law.

11. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using our services, you consent to the collection and use of information as described in that policy.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Kenya.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Kenya.

13. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised effective date. Continued use of the website following any changes constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions regarding these Terms, please contact us:

Bend The Trend Kenya

📞 Phone: 0740371566

📧 Email: bendthetrend254ke@gmail.com

📍 Superior Centre, 3rd Floor, Shop JXI, Nairobi, Kenya

📍 K Mall, Shop M22, Kiambu Road, Nairobi, Kenya