Privacy Policy

Last Updated: May 29, 2026

At Bend The Trend Kenya ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website and services, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

Order and Payment Information

• Order details

• Transaction information

• Payment confirmations

Note: We do not store your full payment card information. Payments are securely processed through approved payment providers.

Device and Usage Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Website activity and interactions

• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Deliver products and services

• Provide customer support

• Communicate regarding orders and account activity

• Prevent fraud and unauthorized transactions

• Improve our website and customer experience

• Send promotional offers and marketing communications (where permitted by law)

Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business, including:

• Shopify (our ecommerce platform)

• Payment processors

• Shipping and delivery providers

• Customer support and technical service providers

• Marketing and analytics providers

We do not sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to:

• Remember customer preferences

• Improve website functionality

• Analyze website traffic

• Support advertising and remarketing activities

You can adjust your browser settings to refuse cookies; however, some website features may not function properly.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders and provide services

• Comply with legal obligations

• Resolve disputes

• Enforce our policies and agreements

Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Children's Privacy

Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from children.

International Processing

Bend The Trend Kenya operates within Kenya. However, some service providers, including Shopify and payment processing providers, may process or store information on secure servers located outside Kenya as part of providing their services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your information, please contact us:

Bend The Trend Kenya

📧 Email: bendthetrend254ke@gmail.com

📞 Phone: 0740371566

📍 Superior Centre, 3rd Floor, Shop JXI, Nairobi, Kenya

📍 K Mall, Shop M22, Kiambu Road, Nairobi, Kenya