Effective Date: January 1, 2026
Thank you for shopping with us. Customer satisfaction is important to us, and we strive to provide a fair and transparent returns and refunds process.
We accept returns for both defective and non-defective products under the following conditions:
Items must be returned within 7 days of delivery.
Items must be unused, unworn, and in their original condition.
Products must be returned with original packaging, accessories, manuals, and any included promotional items.
Proof of purchase or order confirmation may be required.
We reserve the right to refuse returns that do not meet these conditions.
The following items are not eligible for return or exchange:
Flowers and other perishable goods.
Products damaged due to misuse, neglect, or unauthorized modifications.
Items returned without original packaging where the packaging is required for resale.
We accept exchanges within 7 days of delivery for eligible items.
To qualify for an exchange, the product must be unused, in its original condition, and returned with all original packaging and accessories.
Flowers and other perishable goods are not eligible for exchange.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
Your order number.
A description of the issue.
Clear photos showing the product and packaging.
Where applicable, we will offer a replacement, exchange, or full refund at no additional cost.
You may return eligible items at either of our locations:
Superior centre, 3rd Floor, Shop No. JXI
K Mall, Shop M22 (Thindigua)
Customers outside Nairobi may return products using the courier service that delivered the order or another reliable courier service.
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed within 7 business days.
Refunds will be issued in Kenyan Shillings (KES).
Refunds will be credited to the original payment method whenever possible.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
We do not charge restocking fees for eligible returns.
We currently ship within Kenya only.
If you have questions about this policy or would like to initiate a return, refund, or exchange request, please contact us:
Phone: 0740371566
Store Locations:
Superior centre, 3rd Floor, Shop No. JXI
K Mall, Shop M22 (Thindigua)
We reserve the right to modify this Return & Refund Policy at any time to reflect changes in our business practices, legal requirements, or operational needs. Updates will be posted on this page with the revised effective date.