Effective Date: January 1, 2026
Thank you for shopping with Bend The Trend Kenya. This Shipping Policy explains how we process, ship, and deliver orders within Kenya.
We currently deliver products within Kenya only.
Orders can be shipped to most locations nationwide, subject to courier service availability.
Orders placed before 5:00 PM (East Africa Time) are typically processed the same day.
Orders placed after 5:00 PM will be processed on the next business day.
Orders are typically processed within 1 business day after payment confirmation.
Processing takes place Monday through Sunday, excluding any unexpected operational interruptions or public holidays.
After processing, orders are dispatched for delivery.
Estimated transit times are:
Nairobi and surrounding areas: 0–1 business day
Other locations within Kenya: 1–2 business days
Delivery estimates are not guaranteed and may vary due to:
Customer location
Courier delays
Weather conditions
Public holidays
High order volumes
Other unforeseen circumstances
Shipping fees are calculated based on the delivery location.
Typical shipping charges range between:
KES 250 – KES 600
The final shipping cost will be displayed during checkout before payment is completed.
Where available, customers may receive order updates via phone call, SMS, WhatsApp, or email.
If there are significant delays affecting your order, we will make reasonable efforts to notify you.
Customers are responsible for providing accurate delivery information.
Additional delivery charges may apply if a delivery fails due to:
Incorrect address information
Unreachable contact details
Failure to receive the order after delivery arrangements have been made
All orders are subject to product availability.
In the event an item becomes unavailable after an order has been placed, we may:
Offer a replacement product of similar value,
Delay fulfillment until stock becomes available, or
Issue a full refund.
All prices and shipping charges on our website are displayed in Kenyan Shillings (KES).
You may also visit or contact us at:
📍 Superior Centre, 3rd Floor, Shop JXI, Nairobi, Kenya
📍 K Mall, Shop M22, Kiambu Road, Nairobi, Kenya
If you have any questions regarding shipping or delivery, please contact us:
Bend The Trend Kenya
📞 Phone: 0740371566
📧 Email: bendthetrend254ke@gmail.com
We reserve the right to update this Shipping Policy at any time to reflect changes in our operations, courier services, or legal requirements. Updated versions will be posted on this page with a revised effective date.